Seek and you shall find.....
WE BELIEVE THAT BOLD STEPS DEFINE THE FUTURE
We work with ambitious clients and best of minds to drive transformation through the power of data and AI
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LET OUR EXPERTS HANDLE YOUR BUSINESS PROCESS SERVICES
We bring our domain expertise, strategic thinking and analytical insight to create lasting value
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WE CULTIVATE CULTURE OF INNOVATION
We thrive to create, develop and implement ideas and reinvent ourselves by disruptive innovation
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WE ARE DEFINED BY OUR PEOPLE
Our team makes us who we are, our people make us PACE. That’s why they are the focus, front and center of PACE
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TRUST IS A DETERMINENT & A DRIVER OF AN ORGANIZATION’S SUCCESS
The trust equity we have with our teams and clients is resonated through our decades of associations
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We are your partners in the new paradigm of growth combining bold strategies and transformative technologies with the human touch which harbours sustainable performance

OUR INDUSTRIES

Achieving a competitive advantage by leveraging new technologies, reimagining every facet of Business Process Services operations

About Us

We offer Business Process Services that are efficient, strategic, economical and deliver business outcomes beyond expectations. PACE brings the best of people and technology together to meet your business goals. Since 1994 we are delivering our commitment to drive efficiency, savings and growth, keeping pace with transforming technologies. Our flagship solutions & decades of domain expertise accelerates your digital transformation & efficiency with AI based platforms enhancing customer experience. We are adaptable and embrace change enabling us to be successful in complex environments and this is backed by our commitment to the highest ethical standards in everything we do.

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5000+ Employees
Growing @ 20% YOY
AI Based Platforms
Accelerating digital transformation
All Indian Languages
Covered
Field Coverage in 4000+
Pin Codes

Annual Transactions

We measure our success by the success of our clients, who are leaders in their respective industries and have outperformed their competitors by miles. For such eminent organizations, we handle these annual transactions.

+ Renewal/Revivals
+ Debt Management
+ Lead Generation & Digital Sales
+ Pre-issuance
& Welcome
+ NACH Mandate
+ Telecom Subscribers

We are always Ready!

Introducing changes to your business can be overwhelming. Nonetheless, there's nothing to worry about! PACE is your Partner throughout the journey to bring you solutions that you need real time.

Work From Home

Speed, scalability & flexibility are the key to business continuity

Borderless access to the Best & Brightest

Leveraging access to the Best & Brightest across geographies by improving hiring strategies, complete digital hiring process and on-boarding. We are welcoming many new hires who will have the opportunity to collaborate alongside our valued and highly talented existing professionals.

Coaching

Innovative and creative approach to engage and impart knowledge with effective toll gating on critical milestones.

On Job Assistance

Immediate virtual assistance on demand and deployment of smart monitoring tools to coach, review progress and plan retraining.

Quality Assurance

Optimized sampling, evaluation & adherence of compliance matrices with automated feedback tools with Call Recordings access.

Renewed operational excellence

We maintain operational excellence through collaborated tools and customized automated dashboards for driving efficiency, promoting competitive environment with gamification and real time monitoring.

Data Security, Workstation & Network Security

Comprehensive compliance framework, role based physical & logical access control, multiple layer authentication, strong control mechanism to prevent breach and extensive monitoring to detect non-compliance.

Bank & NBFCs

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Debt Management - Collections
Lead Generation
Digital Sales
Verification & Onboarding
Help Desk

E-commerce, Telecom, Hospitality, FMCG & Paints

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead generation
Digital Sales
Verification & Onboarding
Collections
Retention
Customer Service
Registration
Order Booking
Promotions

Healthcare Services

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Customer Service
Field Support

Insurance

Our management of our clients’ Business Process Services combines strong technology expertise, including back-end architecture development, data management and advanced analytics. Building our own proprietary quality management module for managing the quality of our interactions has given us a competitive advantage. Rewiring processes for speed and efficiency, adapting to an ecosystem of clients, their customers & our team members enables us to deliver agile operations, helping both our clients and their customers.

Lead Generation
Digital Sales
Pre-issuance & Welcome
Persistency Management
Renewals & Retention
Service Desk
Channel Support
Field Fulfillment